Privacy Policy

Information we collect

Business owners (our customers). When you sign up we collect your account email address and the business profile you enter, such as business name, opening hours, services, common questions, how the receptionist should answer, your notification email and phone numbers used for call forwarding. If you connect Google Calendar on a plan that includes booking, we access the availability and appointment details needed to book appointments. If you add a card, payment details are collected and stored by Stripe; we do not store card numbers.

Callers. When someone calls a business that uses Yukano, we process the caller’s phone number, call time and duration, what the caller says during the call, and the details the receptionist collects, such as name, callback number and reason for calling.

Website visitors. The website may receive limited technical and attribution information such as the page used to reach us, referral source, campaign parameters and basic, non-personal usage events. If you email us, we receive your email address and message.

While Yukano is in early access, a limited pilot onboarding form may also collect appointment rules, timezone, phone provider, fallback instructions and a Google Calendar account email. Providing a calendar email does not grant calendar access.

Calls, recording and AI

Calls answered by Yukano are handled by an AI receptionist, and the receptionist tells callers that it is an AI assistant. Calls may be recorded and transcribed to produce call summaries for the business that the caller dialled. Summaries and call details (such as time, duration, caller number and the message taken) are sent by email to that business and kept in its Yukano account.

The receptionist answers from the information the business provides. It does not give medical, legal or emergency advice. Callers should not share sensitive personal information on a call. Our demo line (Mira) works the same way: it is an AI demo receptionist, and calls to it may be recorded and transcribed to operate and improve the demo.

How we use information

We use information to provide the service: answering calls for your business, taking messages, sending call summaries and account emails, booking appointments where enabled, enforcing plan minutes and trial limits, billing, preventing fraud and abuse, providing support and keeping the service secure and reliable. We also use limited usage information to improve the website and the product.

We do not sell personal information. We do not use your business profile, call recordings or transcripts to train publicly available AI models.

Service providers

We use service providers to operate Yukano. They receive only the information needed for their part of the service and process it under their own terms and our instructions:

• Retell AI for the AI voice receptionist, call audio and transcription, together with telephone carriers that connect calls.
• Stripe for payments and billing.
• Resend for sending account and call-summary emails.
• Neon (PostgreSQL) and DigitalOcean for databases and hosting.
• Google when you choose to connect Google Calendar for booking.
• Twilio and carriers for SMS, only when SMS alerts are enabled.

Depending on the provider, information may be processed outside your state or country.

SMS and mobile information

When SMS is enabled, business owners may choose to receive transactional appointment alerts from Mexrix Technologies LLC for its Yukano service. SMS permission is separate from providing a phone number or agreeing to a booking. We use mobile numbers and messaging consent only for the program the recipient opted into and related service administration.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We also do not share mobile information or SMS consent with affiliates for marketing or promotional purposes. Other sharing descriptions in this policy do not override this restriction.

We may provide limited messaging information to service providers such as Twilio and carriers solely to deliver messages, manage opt-outs, maintain consent records and operate the messaging service. You may withdraw SMS consent by replying STOP when the program is enabled, or contact [email protected] for assistance. Opting out of SMS does not cancel an appointment; contact the business separately to change or cancel a booking. Message frequency varies with booking activity. Message and data rates may apply.

Retention and security

We keep account and business profile information while your account is active and for a limited period afterwards to meet legal, accounting and dispute-resolution needs. Call recordings, transcripts and summaries are kept only as long as needed to provide summaries, support and the account history, subject to our and our providers’ configured retention settings. We retain consent and suppression records as needed to honor messaging preferences.

We use measures such as server-side secrets, access controls, limited data collection and secure cloud infrastructure. No internet service can guarantee absolute security.

Your choices

Business owners can update their business profile, change notification settings and cancel at any time. You may ask us to access, correct or delete personal information we hold, subject to legal and record-keeping requirements. Callers who want information about a call should contact the business they called; we will help that business respond.

Contact

Privacy questions can be sent to [email protected], or [email protected] if you are a customer.

Last updated: November 6, 2026.