Terms & Conditions

Scope

By using the website, calling the demo line or using the Yukano service, you agree to these terms. Yukano is a self-service product for US businesses receiving English-language inbound calls.

The service

Yukano answers calls forwarded to your Yukano number, answers questions from the business details you provide, takes messages and emails you a summary after each call. On plans that include booking, it can book appointments into a Google Calendar you connect. You are responsible for the accuracy of your business details, for setting up call forwarding with your phone provider, and for reviewing the summaries you receive.

The receptionist is software and can make mistakes. It does not give medical, legal or emergency advice, does not make outbound calls and is not an emergency service. Do not rely on it for urgent or safety-critical calls. Availability is not guaranteed and may be affected by carriers and service providers.

AI, recording and callers

The receptionist tells callers that it is an AI assistant. Calls may be recorded and transcribed to produce call summaries. As the business using Yukano, you are responsible for any notice or consent your callers need under the laws that apply to you, including call-recording laws in your state and your callers’ states. Our Privacy Policy explains how call information is handled.

Billing

Yukano payments are processed by Stripe for Mexrix Technologies LLC and appear on card statements as YUKANO. We do not store card numbers. There is no setup fee. Yukano offers two monthly plans: Starter at USD 19 per month, including 60 AI call minutes, and Pro at USD 39 per month, including 150 AI call minutes and Google Calendar booking (Pro is offered once calendar booking is available). The free trial lasts 7 days and includes up to 30 AI call minutes; no card is needed to start it. To continue after the trial you add a card, and the plan you choose then renews monthly until cancelled. If you do not add a card, the trial ends and you are not charged. Minutes are a hard monthly cap with no automatic overage charges: when you reach your minutes, callers hear a short message and we email you an option to upgrade. Any charges from your own phone provider for call forwarding are between you and that provider.

You may cancel the plan at any time by emailing [email protected]; cancellation takes effect at the end of the current paid month, and service continues until then. Monthly fees already paid are not refunded except where required by law or agreed in writing.

Acceptable use

Do not misuse the website or service, attempt unauthorized access, interfere with its operation, use it for unlawful, deceptive or harassing purposes, or create multiple accounts to obtain additional free trials. We may suspend or end access for misuse, unpaid charges or abuse of the trial.

Content and intellectual property

The Yukano name, website, software and original materials are owned by or licensed to Mexrix Technologies LLC. You keep ownership of your business details and call content; you allow us to use them to provide the service. Third-party product names and trademarks remain the property of their owners.

SMS Terms

Mexrix Technologies LLC sends transactional booking alerts to US business owners through its Yukano Booking Alerts program. Yukano is a product name of Mexrix Technologies LLC. When activated, the program sends automated transactional alerts after appointments are confirmed through Yukano. Messages may contain appointment date, time, timezone, customer name and callback number. This program does not send marketing or cold outreach.

To request SMS alerts, enter a US mobile number you own or are authorized to manage on our notification preferences form and select the separate, optional SMS consent checkbox. Consent is not a condition of purchase. Submitting the form records your request; alerts remain pending account review, phone confirmation and sender activation. No enrollment text is sent by the form at this stage.

Message frequency varies with booking activity. Message and data rates may apply. When messaging is enabled, reply STOP to unsubscribe or HELP for assistance. You may also contact [email protected] for help or to withdraw consent. Opting out of text messages does not cancel appointments or an underlying service subscription. Contact the business directly to change or cancel a booking.

Delivery is not guaranteed and may be delayed or unavailable due to carrier, network or provider conditions. Carriers are not liable for delayed or undelivered messages. Check your connected calendar for appointment details. Do not rely on SMS for emergencies. We may suspend the messaging program or update these terms; material changes will be communicated through an appropriate service channel. An opt-in to this program does not grant permission for unrelated marketing or another business’s messaging program.

Our Privacy Policy explains the handling of phone numbers, consent records and booking information, including restrictions on sharing SMS opt-in data for marketing.

Contact

Questions before you sign up: [email protected]. Customers: [email protected]. Last updated: November 6, 2026.